FAQs

How long will it take for my custom watch to arrive?

We’ll have your watch built within 15 business days of placing your order, and shipped out that day. If you live in the U.S., it will be shipped via UPS Ground.

 

Are batteries covered under your warranty?

Batteries are only covered if you received one of our Quartz watches in a non-functioning form or if purchased at one of our retailers.

 

What does assembled in Chicago mean?

Our goal is to one day manufacture as many parts of our watches here in the USA.  Currently, watch manufacturing in the US in virtually non-existent so we design our products and have them manufactured outside of the US in Europe and Asia and then sent to us to do final assembly.  Many reputable companies take this approach and we hope to change this in the coming years.

 

How do I set the time on my watch?

To learn more on how to work your watch, please visit www.astorandbanks.com/register.  If you have registered your watch, you can log-in and download the manual

 

How often should I service my mechanical watch?

According to the movement manufacture, you should service your watch every 5-7 years.  If you follow this, this watch will last you a lifetime!

 

Need more help?

We’re here to help in any way we can.  Simply email us at help@astorandbanks.com and we’ll reach out to you within 48 hours.